The Petal Back Guarantee and Commitment

As we have placed a great deal of time in to the quality and range of our products, we are confident that you will be pleased with your selection(s). If however you are not completely satisfied we will gladly provide an exchange or refund under the following conditions.

• All returns must be in 100% new condition, not worn or washed and all tags in place.
• Ensure that items are properly packaged so as to prevent damage in transit.
• To return an item you must notify us within 14 days after delivery of your order and return the item within another 14 days of notifying us of your intention to return.
• When returning goods please include a completed copy of the returns form that was sent with your order. 
• You are responsible for paying the returns postage. 
• We will refund the original postage on goods returned if received back within the 14 days as outlined above.
• Any refunds will be credited to your original method of payment within 5 days of us receiving back the goods.