Delivery & Returns Policy

Postage and Delivery

All goods will be despatched through UK Local Delivery Service once an order is received and payment made. Items will be sent within 3 working days providing stock is available.

Postage and Handling charges are added after you have finished shopping and will be shown separately.

Our postage costs for delivery to the UK is £5.95 for orders up to £100 and for orders over £100 are FREE.

The Petal Back Guarantee and Commitment

As we have placed a great deal of time in to the quality and range of our products, we are confident that you will be pleased with your selection(s). If however you are not completely satisfied we will gladly provide an exchange or refund under the following conditions.

Returns policy

• All returns must be in 100% new condition, not worn or washed and all tags in place.
• Ensure that items are properly packaged so as to prevent damage in transit.
• When returning goods please include a completed copy of the returns form thatnwas sent with your order. 

Payments and Currency

Payments are in GBP. Amounts in foreign currency may vary slightly depending on the fees charged and exchange rates used by the credit provider.

Additional costs

You should check with your local customs office. Any duty payable is the obligation of the customer and not Petal Back Clothing.

Delivery Times

Within the UK, once despatched, goods will normally take 3-5 business days depending upon your location. For overseas customers, allow approximately 6-14 business days after despatch.

Order Enquiries

For order enquiries please contact Petal Back Clothing on:

P 0845 643 9492 or click here for more information.

Our Guarantee

The Petal Back Guarantee and Commitment

As we have placed a great deal of time in to the quality and range of our products, we are confident that you will be pleased with your selection(s). If however you are not completely satisfied we will gladly provide an exchange or refund under the following conditions.

• All returns must be in 100% new condition, not worn or washed and all tags in place.
• Ensure that items are properly packaged so as to prevent damage in transit.
• To return an item you must notify us within 14 days after delivery of your order and return the item within another 14 days of notifying us of your intention to return.
• When returning goods please include a completed copy of the returns form that was sent with your order. 
• You are responsible for paying the returns postage. 
• We will refund the original postage on goods returned if received back within the 14 days as outlined above.
• Any refunds will be credited to your original method of payment within 5 days of us receiving back the goods.